Have you noticed how the jobless rate has been bouncing around a lot lately? Up one week, down the next, so that we might even be lulled into a sense of complacency–or confusion. From an employer's perspective, this could either be good news or bad news. Are employees out there, or not? Are they any good? Why are they available? How do I know which ones are the good people to hire?

Related: Read Lisa Harrington's previous For the Manager column "Regarding leadership: How much is too much?"

Although it would be nice if we could just keep all of the good employees we already have, attrition is a reality, and the need to hire new employees is a business inevitability. Although the insurance industry is comparatively lucky: According to www.HRcapitalist.com, turnover rates for industries similar to ours are at 20 percent to 25 percent. But in the hospitality industry, for example, it's been cited at 37 percent to 100 percent, and for telemarketing it's even worse.

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