A veteran in Florida’s insurance community, Arturo Hoyo takes over as chair of the Florida Association of Independent Agents (FAIA) in September. His more than three decades of experience — most of it in the densely populated Miami area — have toughened his skin, tilted his outlook toward positive, and made him very aware of how dramatically things can change in our industry. We spoke with him about his new role at FAIA and his perspective on the Florida insurance market.

Q. As you have risen through the ranks of FAIA leadership, you have had the opportunity to experience firsthand its challenges and successes. Talk about FAIA’s mission and goals, and how the association evolves to serve its members.

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