It didn't take Grinnell Mutual Reinsurance Co. 100 years to realize changes needed to be made in how the company handles workflow and business processes. But if the company was to reach any more meaningful anniversaries, then change had to be embraced.
"That's reality," says Martina Latimer, manager of content management for Grinnell, which celebrated its centennial in 2009. "You need to be able to change in business, or you won't be here another 100 years."
CIO Dennis Mehmen believes Grinnell's problems were typical of many insurance companies, particularly of late. "We wanted to eliminate the need for additional staff, so we were looking at our workflow and handoffs to see what kind of efficiencies we could come up with and basically do more with fewer people," he says.
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