Fraudulent Changes to Citizens Mailing Address Q: I understand some mail addressed to Citizens was forwarded to another address by the US Postal Service. What period of time did this occur and which mailing addresses were affected? A: The US Postal Service has advised that some mail addressed to Citizens may have been fraudulently redirected to an unauthorized location on or about June 24, 2010 through June 29, 2010. The address affected is: 6676 Corporate Center Parkway Jacksonville, FL 32216 Q: How can I find out if my mail to Citizens was received? A: Please contact our Customer Care Center at 888.685.1555 for confirmation. Should you reach us after hours, please leave a voicemail with your name, policy number, a return telephone number and the best time to contact you. Q: What should I do if my check payable to Citizens was cashed by someone other than Citizens? A: Obtain a copy of the front and back of the cancelled check and contact the Customer Care Center at 888.685.1555. Q: If Citizens has not received my check, should I place a stop payment on the check? A: If your payment to Citizens was mailed from June 14 through June 28 and has not been cashed, please call Citizens Customer Care at 888.685.1555. We'll confirm whether we received it and then discuss options. Q: Does Citizens accept payment by phone? A: Not at this time. Citizens only accepts personal or cashiers checks by mail. Residential customers (with policy numbers that begin with FRJ) now have the option of making electronic payments online. To use this option, register for Manage myPolicy, Citizens' online service that provides policyholders access to policy details, billing information and online payments. Q: Will Citizens reimburse my stop payment fee? A: Should a stop payment be necessary, Citizens will reimburse this fee upon receipt of the appropriate documentation. Q: What if the mailing error generates a notice of cancellation for my policy? A: Please contact our Customer Care Center at 888.685.1555 for assistance. Q: How can I protect myself from identity theft? If you believe that you may have been the victim of identity theft as a result of this fraudulent mail diversion,we recommend that you contact your financial institutions, credit card issuers, credit bureaus and other similar entities to advise them of this incident and verify that your account information, status, and transactions are correct. We recommend that you immediately obtain a current copy of your credit report and review it for suspicious activity. Visit the Identity Theft section of the Federal Trade Commission's website, http://www.ftc.gov for more information or contact our Customer Care Center at 888.685.1555 for assistance.