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Speaking Of: Property Certifications

Crawford & Company's KMC On Demand recently launched a pilot designation program that includes such distinguished companies as Allstate, Pilot CAT, and Nationwide.

By Eric Gilkey | Updated on June 30, 2010
Seeking to fill a gap in an industry that fails to set standards for the learning and development of property technical claim adjusters, Crawford & Company’s KMC On Demand recently launched a pilot designation program that includes such distinguished companies as Allstate, Pilot CAT, and Nationwide, to name but a few.

To find out more about the designation — named the Property Technical Certification (PTC) — Claims’ Eric Gilkey spoke with Colm Keenan, KMC On Demand’s vice president of knowledge management.

Briefly explain what the PTC designation is all about. Why is there a need for it?

At present, no industry standard exists to hold claim adjusters accountable for the technical knowledge required to accurately estimate a property loss. It is very difficult to determine the expertise of claim adjusters, independent adjusters, or contractor estimators who oversee a claim.

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