Search
 

Q&A With Robert Gofourth of Citizens

As the enterprise risk manager (ERM), for Citizens Property Insurance Corp., Robert Gofourth's job places him at ground zero throughout the year, not just during hurricane season.

By Sharon K. Moorhead | Updated on June 30, 2010

As the enterprise risk manager (ERM), for Citizens Property Insurance Corp., Robert Gofourth’s job places him at ground zero throughout the year, not just during hurricane season. Florida Underwriter spoke with him about the daily challenges of his position at the state’s largest property insurer.

Q. How long has Citizens had an ERM and how long have you held the post? Where did you work before Citizens? How does your job help Citizens fulfill its mission?

A. Citizens created its enterprise risk management department in February 2009. I have held the post of vice president of ERM since inception. Prior to that, I was vice president of operations at Citizens, and before that, director of operational improvement for SITEL Corporation in Eindhoven, Netherlands. The ERM initiative — which reports directly to Citizens’ audit committee — helps Citizens by ensuring that risks are known, by aligning those risks to our strategic goals, and by assisting management in seeing any roadblocks that will prevent Citizens from realizing its objectives. Our strategic goals are appropriately tied to our mission to serve the people of Florida by providing property and casualty insurance protection and superior customer service. When managing our business, we look at processes that may endanger our ability to reach those goals. ERM assists with that in ensuring that we are mindful in our decision making. It is true that there are a number of items that can be challenging, such as hurricanes. We make sure that we are aware of those, but in the end, they are just things that we have to work around and ensure that we have mitigating strategies.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.

INCLUDED IN A DIGITAL MEMBERSHIP:

  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?

NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.

Recommended Stories

PropertyCasualty360

Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2024 ALM Global, LLC. All Rights Reserved.