HP announced a new solution for insurers that automates customer communications for claims processing. With the new HP Exstream solution for claims correspondence, insurers can receive reduced costs, improved customer response times, and can expedite the review and approval process while reducing compliance risks.

"HP is continuing its commitment to insurers to deliver solutions that help increase productivity, streamline document workflows and reduce loss-to-settlement time," says Jon Firooz, director of HP Exstream product strategy. "Customer responsiveness is a critical element in claims processing. With this new interactive correspondence solution for creating and processing policyholder communications, claims representatives can help accelerate time to settlement, improve the customer experience, and achieve IT cost and administration savings."

The new solution extends the HP Exstream back-office communication platform to support this business process. The solution also aims to:

? Replace free-form editing with role-based control over areas of templates to help reduce brand and regulatory compliance risks;

? Integrate critical data and content from other systems, help to decrease error-prone, inefficient re-keying and cutting and pasting of content that can result in leakage or undo litigation;

? Update communication templates faster and at lower cost for critical branding revisions and federal and state regulatory changes; and

? Deliver claims communications through customer-preferred channels including print and electronic.