It's been a little over a year since my noble experiment with Twitter began (see my blog, ”I'm all a-Twitter“), going on 2 years since lauching this blog, and several years since I've been on Facebook and LinkedIn.
Speaking strictly for myself, I'm still not completely sold on the value of social media, at least for myself. To be completely honest, the more I become involved with these communication methods, the more I feel enslaved by them, and I wonder if other users feel the same way. In fact, I wonder if the whole social media thing isn't getting close to reaching the saturation point.
I realize that this sort of thinking is tantamount to high treason, especially in an industry that lauds social media as essential to marketing and branding. I also realize I may be contradicting myself, because I've written repeatedly about the importance of insurance agents using social media, in this very blog and elsewhere. But I'm speaking personally right now, and isn't that what social media is supposed to be all about — transparency and authenticity?
Facebook alone is single-handedly doing a lot of harm to the concept of social media. On top of infuriating users by changing its “fan” settings to “like” and generating lawsuits by changing privacy settings, just this week there was another “security flaw” that allowed users to view other people's private live chats and friends requests. Twitter, with its new ad platform, seems to be going down the same path. Both share a common strategy: insinuating themselves into our daily routine as a “free,” easy-to-use, “fun” service, becoming indispensible — and then monetizing that service. I'm just waiting for the day when Facebook, Twitter or both announce that they're charging users for their services. Wonder how many “friends” we'll have left when that happens.
Our industry's acceptance of social media happened with an almost science-fiction-esque rapidity. Remember how long it took insurance to even start thinking about adopting e-mail and Web pages? Social media reached that level of acceptance in a nanosecond. Twitter has only been on the scene since 2007, but it's already an indispensible part of the branding tool kit, with even the most staid insurance companies tweeting away, like something out of “Invasion of the Body Snatchers.”
IMHO, as we hepcats on the InterWebs say, I think we are in for a major consumer backlash on social media, whether it's due to oversaturation, overcommercialization, or being eclipsed by the Next Big Thing. And I don't think this backlash will necessarily be related to older users, either. You can make the case that I feel this way because I'm an elderly curmudgeon, but statistics show that only 16 percent of the 24-and-younger demographic use Twitter, and that the highly prized Millennial demographic is even starting to be eclipsed on Facebook by older users. Maybe the younger users are already beginning to sense that these sites are becoming oversaturated with commercialism.
I'm not saying that that people will stop using social media, or that we'll suddenly go back to issuing quotes on paper via snail mail. But people don't like to be “sold” — especially when the selling comes in the guise of friendship and free expression.
Perhaps today's forms of social media will be eclipsed by some monster merger of FaceTwitLink, or something new and different that we won't even see coming. Or maybe people will just get tired of tweeting, texting and talking on cellphones and rediscover the pleasures of face-to-face contact. At least I hope so: A recent study shows that one of 10 of under-25ers would interrupt having sex to take a text message. I sure hope that text message isn't a tweet from an insurance agent.
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