A strong hotel program may be a key ingredient in managing your temporary housing costs and service. First, however, you need to know when a hotel is the right solution or a waste of additional living expenses (ALE) spending. Your ALE temporary housing vendor should be able to assist you with all aspects of housing, whether it is a few days in a hotel, emergency needs in the middle of the night, or presenting options to decide if a one-month rental is a better idea than a hotel.
Emergency Use
There are many instances in which you may need to use a hotel for your policyholder. Claim professionals handling calls after hours first need to get the policyholder off the front lawn and settled into a hotel until the assigned field adjuster can assess the situation. This is your first opportunity to service your policyholder—and when they are most vulnerable, in a panic, and need assistance the most.
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