San Antonio, Tex. -- The questions surrounding a typical property fire are often as cloudy as the residual soot and ashes, and claim professionals must sift through the miscellaneous debris to accurately pinpoint not only what caused the fire and the circumstances surrounding its origination, but also any underlying coverage issues and appropriate measures to reach a fair resolution.
As daunting as all of that sounds, a successful arson claim investigation can be a surprisingly fluid process if one has the requisite tools and aplomb. Or at least that was the obvious implication in Douglas Wood's methodical overview in yesterday's late morning PLRB/LIRB session titled "Arson Claims: Investigation, Evaluation and Resolution."
Wood, an attorney and founding partner of Rudloff Wood and Barrows LLP, stressed the level of focus and forethought necessary of claim professionals when leading a complex arson investigation. He provided an in-depth account of the tools and techniques that adjusters must employ to avoid common investigative pitfalls while gathering the facts needed to resolve coverage issues that typically arise.
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