What would it look like for an insurer to do everything right with today's technology?” is a question posed — and answered by — Celent in its recent 78-page report, Model Insurer 2010: Case Studies of Effective Technology Use in Insurance.
The research and consulting firm aggregates examples of IT best practices and measurable business results across the industry to demonstrate the degree to which insurers are using technology appropriately today. The included case studies, Celent says, not only illustrate key concepts but should also serve as inspiration to insurers that are contemplating their own technology initiatives.
In the fourth-edition report, Celent named Missouri Employers Mutual Insurance the “Model Insurer of the Year” and recognized 27 model insurer components in relation to the product and policyholder life cycle, discussing claims, product definition, distribution, underwriting, policy administration, service, and infrastructure.
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