In the movie Network, television broadcaster Howard Beale unites the nation when he exclaims on air, “I'm as mad as hell and I'm not going to take this anymore!” This quote would find favor with Richard Parrillo, Sr., founder and CEO of United Automobile Insurance Company, who recently launched a public relations campaign to expose what he says are plaintiffs' lawyers who are exploiting Florida's legal system in regard to personal injury protection (PIP) benefits. Claims' Eric Gilkey spoke with Parrillo about the problems he sees with PIP in Florida.

Describe a typical PIP scenario you feel is being exploited in Florida. What kind of tactics are plaintiffs' lawyers employing?

A typical PIP scenario used to consist of a person who was involved in an accident being approached by a “runner,” who had obtained the victim's information through illegally obtained police reports or from persons working in hospitals who were paid to give out patient information.

The runner would sign up the accident victim for treatment at a particular clinic, or would arrange a visit with a particular attorney (who would then typically refer the victim to a clinic). This was done either through direct payoffs or through promises of payoffs. The accident victim then received $12,000 to $15,000 worth of unnecessary medical treatment, no matter what his injuries were (if any at all), which was then billed to the insurance carrier. The plaintiff lawyer would then use this bogus treatment to build a bodily injury case against the at-fault driver, or to file the PIP suit against the insurance carrier.

In recent years, the runners have been replaced with more blatant solicitation efforts. Now, hotlines and advertisements such as 800-NEED HELP or 800-411-PAIN draw the accident victim in with promises of automatic payments of “$10,000 in benefits and lost wages.” These hotlines are owned and run by accident clinics and attorneys who to lure victims into this typical PIP scenario. Once a person calls into the hotline, he is automatically hooked up with an accident clinic and attorney and begins to receive the same $12,000 to $15,000 worth of unnecessary medical treatment.

Unfortunately, the entire PIP system is being exploited in Florida.

You recently cited a case in which a plaintiff's attorney filed a lawsuit for $2.59. What are the incentives for doing this?

That's easy: attorneys' fees. Under existing law, a judgment against an insurance company, no matter how small the amount, results in an award of attorneys' fees to the lawyer.

A typical plaintiff PIP attorney seeks $350 to $450 an hour and will bill in excess of 100 hours to collect the $2.59. They will then ask the court to award them $35,000 to $45,000 in fees for obtaining the $2.59 judgment. Plaintiff PIP attorneys have told us directly that they share the fees with the clinics. That's PIP.

Is this phenomenon an isolated incident?

No, this phenomenon is not an isolated incident. PIP attorneys and clinics have been exploiting the system for as long as PIP has been in place. We have been told that the group of plaintiff PIP attorneys that practice in Miami-Dade County call themselves “The Dirty 30.” If that doesn't tell you how commonplace it is, I don't know what does.

How can the courts — and the Florida legislature — help limit this kind of abuse?

Unfortunately, the provisions and measures enacted by the Florida legislature to control PIP fraud and abuse are not enforced by the courts. Maybe it is that the courts do not understand the extent of the fraud and abuse and how much it costs Florida citizens in the form of increased insurance premiums and taxes. Maybe the courts do not understand how much they are hurting Florida citizens by allowing this type of litigation and resulting attorneys' fees.

PIP cases are litigated almost exclusively in county courts, where the court's jurisdiction does not exceed $15,000. It is astounding that courts with this jurisdictional limit so freely award attorneys' fees well in excess of this amount. We have seen fee awards in PIP cases in excess of $100,000 when the benefits recovered were only a couple thousand of dollars. The county courts reward plaintiffs' attorneys for churning fees and performing unnecessary work to prosecute their cases. This phenomenon of inexplicable attorney-fee awards has fueled the fraud and abuse that permeates the PIP system.

Do you see any solutions on the horizon?

PIP fraud and abuse is so widespread in Florida, it's hard to say that the problem can ever be solved. It can certainly be controlled by stricter enforcement by the courts of the statutory provisions that the legislature enacted, and by the legislature closing the loopholes that exist in the current PIP laws. Of course, attorney-fee reform will have to occur for there ever to be hope of solving this problem.

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