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Building in brick

A small independent agency bases its success on customer service and employee education.

By Nicole Zwartz | Updated on January 31, 2010

Honored as a “Best Practices” agency for the past 8 years, along with being a Trusted Choice insurance agent, Tri County Agency, Brick, N.J., is recognized for its customer service practices. To provide more professional customer service, Tri County believes in continuing education for its employees. Associates are working toward designations and regularly attend continuingeducation courses and company workshops to improve their knowledge and diversity with products and changes within the industry.

“We try to pride ourselves on our customer service,” said Jacki Frank, president and owner of Tri County. “My staff has been with me for many years, so the clients can talk to the same person time and time again. We have clients who just like to come in and make a payment so they can sit and talk to my staff.”

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