Our cover story and several companion articles this month focus on Florida's workers' compensation system. By unhappy coincidence, a family member and a good friend (I will call them “Able” and “Baker”) have had recent firsthand experiences of that process. Some background: Able is a first responder, located in one of our state's largest cities. Baker is an hourly employee with a major Florida school district.
In both cases, there was never any question that the injuries were job-related (Baker was actually walking with his boss when his injury occurred). However, the individual experiences following the compensability determinations were quite different.
First-responder Able's injury required surgery and several months of physical therapy. The doctors and physical therapists assigned to him were skilled and responsive; the case manager was not. Repeated phone calls to her by all parties seeking authorizations and answers to questions went straight to voice mail; messages left there were not returned. Able spoke to her only once during his entire seven months of injury/surgery/rehabilitation.
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