The insurance business, as we knew it, changed profoundly in 2009–transforming at a velocity never before seen in our historically slow-to-change industry. As a result, today's insurers are reevaluating their businesses, with a focus on achieving unprecedented agility throughout their organizations.

To get there, insurers require a new approach to technology. Specifically, they must pursue a progressive, adaptable information technology framework that enables them to embrace transformation rather than fight it.

For decades, insurers built their IT systems like dams–multilayer projects designed to harness a huge amount of potential power and resources and last for decades or longer.

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