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Bridging The Producer-Carrier Partnership Gap

A group of leading agents, brokers and carriers met in a special private roundtable to discuss the results of the NU/Deloitte Producer Satisfaction Survey, focusing on how to improve communication and client service.

By Staff Writer | Updated on November 29, 2009

The good news is that independent agents and brokers are fairly satisfied with their insurance carrier relationships, but there is plenty of room for improvement–particularly when it comes to giving producers more input on key strategic decisions, such as products and coverage, claims-handling and technology support.

That was one of the major conclusions from a Producer Satisfaction Survey of 1,596 producers from firms of all sizes conducted by Deloitte, in partnership with National Underwriter. Highlights were covered in NU‘s Nov. 9 edition, available at www.property-casualty.com.

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