The good news is that independent agents and brokers are fairly satisfied with their insurance carrier relationships, but there is plenty of room for improvement–particularly when it comes to giving producers more input on key strategic decisions, such as products and coverage, claims-handling and technology support.
That was one of the major conclusions from a Producer Satisfaction Survey of 1,596 producers from firms of all sizes conducted by Deloitte, in partnership with National Underwriter. Highlights were covered in NU's Nov. 9 edition, available at www.property-casualty.com.
NU and Deloitte invited seven major players–two independent agents, two national brokers and a trio of leading carriers–to review the results and talk face-to-face in New York City about the issues raised in the survey. Three experts from Deloitte also participated, with yours truly serving as moderator.
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