Several years ago, Scottsdale Insurance Company adopted a customer-centric strategy to create loyalty among its customers and better manage market fluctuations–a prescient move considering today's tough economic climate. Joe Griffith, vice president of IT, led the way in creating a similar shift in the company's IT department.
"I've really tried to move the IT organization away from being an order taker and toward being a strategic consulting partner and solution provider to our business partners," Griffith explains. "Over the past five years, we have invested in and improved IT to where our customers now see IT as a differentiator."
Founded in 1982 as a wholly owned subsidiary of Nationwide, Scottsdale is one of the largest excess, surplus, and specialty lines carriers in the country, with more than 1,300 employees and $1.7 billion in net written premiums in 2008. The IT department employs 180 full-time members and up to 60 contractors, depending on need.
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