While the majority of producers appear to be basically satisfied with many key aspects of their dealings with carriers, there is still plenty of room for improvement–particularly when it comes to giving agents and brokers meaningful input on insurance company activities, as well as better compensation and tech support, a new survey conducted exclusively by Deloitte for National Underwriter reveals.
The Producer Satisfaction Survey of 1,596 qualified agents and brokers by Deloitte's Insurance Industry Group–conducted in partnership with National Underwriter–explored “nine experience attributes that could impact a producer's decision to increase business or sign on with property and casualty carriers,” Deloitte noted.
The survey identified a trio of “core” attributes characterized as “very important” by over 60 percent of producers surveyed–products and coverage (71.5 percent), claims handling (62.9 percent), and policy pricing (62.5 percent).
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