"What we have here is a failure to communicate." That famous quip–delivered by sassy convict Paul Newman to his cruel warden in "Cool Hand Luke"–captures perhaps the most important finding in the "Producer Satisfaction Survey" conducted by Deloitte, in partnership with National Underwriter.
Insurers love to boast about the "partnership" they enjoy with their independent agents and brokers, but the truth is that while almost all carriers talk the talk, apparently only a select few truly walk the walk.
That's the biggest conclusion I drew from the survey, which forms the basis of this week's cover story, starting on page 12.
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