Hiring and Motivating the Right People for Claims

When it comes to interviewing and hiring the right person for the job, many charged with the duty seem content to opt for the eeny, meeny, miny, moe approach. But in one of this morning’s breakout session at the annual National Association of Subrogation Professionals (NASP) conference, “Techniques to Motivate and Develop Today’s Employee — Interviewing and Hiring Great Adjusters,” attendees learned that hiring the right person isn’t as arbitrary as it might seem.

“Many people think, ‘Well, we hired someone and it didn’t work out. We thought we made the right decision, but we didn’t. That’s the way it goes,’” said Carl Van, president of International Insurance Institute and today’s presenter. “In reality, there were probably plenty of clues that the interviewer could have picked up on that would have clued him in to the fact that the new hire would, say, quit in five months. Performance really isn’t as random as we might think.”