Utica National Insurance Group has been using Claims Workstation through four different iterations of the product and three different corporate names for the vendor–beginning with Freedom Group, then Fiserv Insurance Solutions, and now StoneRiver.

“We started with version three,” says John Nobles, vice president and director of claims operations for Utica. “This particular project with the migration to the browser version, which turned out to be version six, was designed to get us to the full functionality of the system.”

The issue that triggered the upgrade for Utica was whether to continue on with the existing client/server version, explains Nobles, or move to the Web version of Claims Workstation. “We saw some things we liked, so we decided to move to the browser version,” he says. “It was designed to get us to the point where we could build out the full functionality of the system, line of business by line of business.”