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Insurers Need to Put a New Face on Claims

Property/casualty insurers are faced with difficult choices when dealing with aging claim systems, which can't provide the high level of service that customers expect from their insurance carriers today, according to a recent web seminar.

By Robert Regis Hyle | Updated on October 21, 2009

Property/casualty insurers are faced with difficult choices when dealing with aging claim systems, which can’t provide the high level of service that customers expect from their insurance carriers today, according to Karlyn Carnahan, principal in the insurance practice at the research and consulting firm Novarica.

Carnahan was one of several speakers taking part in a web seminar on the outlook for claim technology in 2010. The event was sponsored by Tech Decisions and Claims magazines. The panel included Mike Anselmo, CIO of Narragansett Bay Insurance Company (NBIC); Bob Khosropur, chief claim officer for NBIC; and Riki Fujitani, president of BlueWave Technology. Eric Gilkey, editor in chief of Claims, served as moderator.

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