Arbitration Forums, Inc. (AF) will conduct all two-party auto cases online, in turn eliminating paper and saving time for its members and the insurance industry.
On Oct. 13, 2009, the first paperless hearings were held in Bloomington, Ill. and Tulsa, Okla. More than 60 volunteer arbitrators heard more than 500 two-party online auto cases. Participating companies will soon begin submitting evidence online to further streamline the process.
"The first hearings are a historic step in achieving the goals of AF and the industry for an end-to-end electronic subrogation/dispute resolution solution, saving the industry hundreds of millions of dollars each year," said W. Russ Smith, AF president and CEO.
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