Despite the poor economy, persistently soft market and the insurance industry's chronic reputational challenges, buyers are basically happy with their commercial lines carriers, and most are unlikely to be seeking a change anytime soon, the inaugural “Risk Manager Choice Awards” survey revealed.
Indeed, the Web survey of 411 risk managers–conducted by the Flasp?hler Research Group, in partnership with National Underwriter–found that 45.8 percent are “very satisfied” and an additional 46.8 percent are at least “somewhat satisfied” when asked how they would rate their overall level of satisfaction with their commercial insurance providers.
None said they were “very dissatisfied,” and only 1.8 percent said they were even “somewhat dissatisfied” with their current carriers' performance.
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