FM Global's 1,600-acre research campus, staff of scientists, research engineers, and loss prevention studies tailored to specific industries and situations all come down to a client's one "a-ha" moment, according to Executive Vice President Thomas A. Lawson.
Indeed, he said his favorite comment following any tour is: "Okay, now I get it! I understand where this comes from." He added that "you don't make this [loss control] stuff up. It's based on science and [the lab] makes it real for people."
FM Global has a number of clients visit its campus, explained Mr. Lawson, who is based in the carrier's corporate offices in Johnston, R.I., from which he manages North and South America insurance operations. "Since the new campus opened in 2003, we've had more than 15,000 visitors from all over the world," he noted.
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