Search
 

It's Time to Deliver

There are many ways to deliver service that exceeds customers' expectations and favorably impacts the bottom line. Practicing empathy and looking for subrogation opportunities will help you add value each and every day.

By Rick Hayne | Updated on October 04, 2009

Not a day that goes by that we don’t hear news of layoffs, downsizing, bankruptcies, the stock market’s downturn, and the dismal state of the housing market. With the unemployment rate at over 9.5 percent, we all know friends or family members who have lost their jobs, homes, investments, and — in some cases — life savings. One cannot help but wonder, “Am I next?”

The mere thought of being unemployed is stressful. The insurance industry has been faring relatively well; however, it suffered its worst first quarter in 20 years. Combine this news with the overall feeling of vulnerability and the stress of being in claims, and you have employees feeling the pressure. While claims may not be viewed as the most stressful job, I believe we can all agree that it is up there. After all, we are dealing with those who have suffered a very real loss, whether it is a family member, a home, or a car.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.

INCLUDED IN A DIGITAL MEMBERSHIP:

  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?

NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.

Recommended Stories

PropertyCasualty360

Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2024 ALM Global, LLC. All Rights Reserved.