Amica Mutual recently received two top honors for its auto and homeowners' customer service and policyholder dealings.
J.D. Power announced today that Amica Mutual ranked highest for an eighth consecutive year among homeowners' insurance companies, performing "particularly well in all five factors that contribute to overall customer satisfaction: policy offerings; price; billing and payment; interaction; and claims."
J.D. Power said that overall satisfaction with homeowners' insurance companies averaged 773 on a 1,000-point scale in 2009 -- increasing by 21 points from 2008. The overall increase was primarily attributed to substantial improvements in the price, policy offerings, and billing and payment factors. In particular, J.D. Power's report said that satisfaction with price has improved most notably -- increasing by 46 points from 2008. For the complete list of ranked insurers, click here.
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