Governance for IT is a pesky problem on which many business and technology leaders spend countless hours and dollars, seeking to improve, streamline, and just plain fix. With the insurance industry spending more than $40 billion annually on IT, any misalignment is costly.

There have been breakthroughs across the industry, with pockets of success. However, as I continue to talk to carriers and vendors, and based on my own experience as a CIO, these pockets are muted by the overwhelming reports of a widening gap between business and IT. The gap is compounded by ineffective IT governance processes, a lack of clear roles and responsibility, and an inability to achieve the right balance of accountability.

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