Insurers need to carefully consider new technology implementations this year and next despite the budget-cutting pressures brought on by the recession, one leading researcher contends.
Karen Pauli, director of research in the insurance practice at TowerGroup, based in Needham, Mass., recently authored a report on “Transformational Technology and Organizational Change: Insurance Carriers' Chicken-or-Egg Question,” in which she addresses tech priorities for carriers.
We recently caught up with Ms. Pauli to find out what insurers can do today to cultivate a technology vision to remain profitable tomorrow.
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