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Integrating Your Claim Operation

Improving the claim adjustment process hinges on building a fully integrated bridge between the carrier's internal IT system and the independent adjusting firm's system.

By Larry Cochran | Updated on September 13, 2009

The insurance industry continues to adjust to the impact of the economic downturn while it plans for the future. During such a transitional period, partnering with independent adjusting firms makes a lot of sense. In addition, the adoption of new technologies by independent adjusting organizations continues to streamline the claim cycle. This has enabled adjusting firms to deliver cost-effective claim management and improve policyholder service.

The key to improving the claim adjustment process is building a fully integrated bridge between the carrier’s internal IT system(s) and the adjusting firm’s system(s), thus allowing for complete data flow-through and transparency throughout the claim-management process. While many adjusting firms have been slow to adopt technologies and update their claim management systems, the more visionary claim organizations have realized the opportunities that come with the use of advanced technology. Adjusting firms at the forefront of investing and deploying new systems fully grasp the gains that can be realized on the bottom line of their carrier customers and their own businesses, regardless of economic cycles.

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