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Agency Success Story- Talented employees lead to happy clients

Named as one of the "Best Places to Work" three times in 2009, Assurance Agency, Schaumburg, Ill., has a lot to brag about.

By Melissa Hillebrand | Updated on September 08, 2009

Named as one of the “Best Places to Work” three times in 2009, Assurance Agency, Schaumburg, Ill., has a lot to brag about. During the past 10 years, the agency’s organic growth rate has averaged 17.8 percent, exceeding the industry average; employees have a 90 percent pass rate for continuing education courses; and over the past 3 years alone, the agency’s claims advocacy professionals have gained $60 million in claims “wins” for Assurance clients.

“Our most important competitive advantage is our people and our focus on education,” said Steven Handmaker, vice president, marketing and communications.

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