Named as one of the "Best Places to Work" three times in 2009, Assurance Agency, Schaumburg, Ill., has a lot to brag about. During the past 10 years, the agency's organic growth rate has averaged 17.8 percent, exceeding the industry average; employees have a 90 percent pass rate for continuing education courses; and over the past 3 years alone, the agency's claims advocacy professionals have gained $60 million in claims "wins" for Assurance clients.

"Our most important competitive advantage is our people and our focus on education," said Steven Handmaker, vice president, marketing and communications.

Assurance Agency Ltd., located in Chicago's northwestern suburbs, focuses on tough risks: contractors, staffing businesses, manufacturing, short- and long-term care facilities, waste and recycling and food industry business.

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