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Allstate Broadens Self-Service Options

In an effort to enable "do-it-yourself" claim-handling for non-complex claims, Allstate has expanded its host of online tools.

By Christina Bramlet | Updated on August 31, 2009

Web-savvy policyholders increasingly want options by which to interact with service providers. In response, Allstate Insurance Company has developed Next Gen Self-Service to enable “do-it-yourself” claim-handling. The host of online tools, which is available 24/7 via www.allstate.com, allows customers and agents to readily access information and perform claim-related tasks at their convenience.

“We are making it easier for customers to do business with Allstate, especially in their time of need,” said Mike Roche, Allstate senior vice president of claims. “When one of our customers suffers a loss and has to submit a claim, we need to be available how, when, and where they want to interact with us.”

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