Web-savvy policyholders increasingly want options by which to interact with service providers. In response, Allstate Insurance Company has developed Next Gen Self-Service to enable "do-it-yourself" claim-handling. The host of online tools, which is available 24/7 via www.allstate.com, allows customers and agents to readily access information and perform claim-related tasks at their convenience.
"We are making it easier for customers to do business with Allstate, especially in their time of need," said Mike Roche, Allstate senior vice president of claims. "When one of our customers suffers a loss and has to submit a claim, we need to be available how, when, and where they want to interact with us."
A rising number of customers are already taking advantage of Allstate's existing online self-service options. In fact, Allstate reports that the number of customers checking their claim status online grew 72 percent from 2007 to 2008.
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