Hospitality 101

With the downward shift in our economy, economists are telling business owners that the best thing they can do to increase business is to improve the level of customer service provided. Temporary housing is one of the many services that insurance professionals must call upon on a daily basis. Therefore, it is essential to always go the extra mile. It costs nothing, but the return in repeat business and corporate identity are immeasurable.

Temporary housing providers must balance the goals and desires of the insurance company, while providing an unparalleled level of comfort and support to the insured. In order to succeed and ensure repeat business, temporary housing providers must serve two masters: the insurance adjuster and the policyholder. Oftentimes, these two have different and conflicting desires. Insurance adjusters require accurate, cost-effective, and speedy service, while policyholders must always feel as though they are the first priority.