Royal SunAlliance, a leader in claims customer service throughout Canada, completed its analysis of the results of the Awesome Claims Customer Service course delivered to its staff. They were very pleased to report the following key findings:
? The training met or exceeded all of the attendees' expectations.
? Attendees enjoyed the training for the following reasons: It was tailored to claims; it was delivered by someone with claim experience; it was relevant; it was interactive; the trainer was great; and that the training was engaging, informative, and fun.
? A strong majority of the attendees felt that all of the skills learned can be applied.
? Of the statements below, 95 percent of the total responses were at least a four out of five.
Responses:
Attendees were asked to rate their level of agreement with the following statements. (1=strongly disagree, 5=strongly agree)
"I believe I can apply the techniques and skills I learned today in my job."
80 percent responded that they strongly agreed
"Clear and realistic examples were given in class to enhance understanding."
89 percent responded that they strongly agreed.
"Questions were encouraged and answered appropriately."
89 percent responded that they strongly agreed.
"The training was effective in building my ability and confidence in the areas instructed."
86 percent responded that they strongly agreed.
"Overall the training met expectations."
93 percent responded that they strongly agreed.
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