Every so often, I would run across a skycap that would break from his rigid training and ask, "Where you traveling to … today?" But that didn't occur too often.
On this particular day, however, I saw a skycap actually going out to people's cars to help bring in their luggage. I thought this must be some kind of new service they were offering because I hadn't seen that level of assistance in a long time. He was smiling, shaking hands with people, and generally looking like he was enjoying helping people. So, of course, I assumed he was new.
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