International Insurance Institute facilitated its first overseas class for Royal Sun Alliance's (RSA) Technical Academy in London, England last month. More than 100 managers from countries such as India, Sweden, Mexico, Dubai, Italy, Chile, Canada, and Ireland attended the Brilliant Claims Customer Service session, which was taught by Dave Vanderpan, director of claims training.
Irene Bianchi, vice president of claims for RSA and a member of the global executive steering committee for the Technical Academy, said, "The Brilliant Claims Customer Service program was very well received by members of our claims teams from around the world. The emphasis on empathy and treating customers as you would want to be treated was something that resonated with our claims folks, whether they came from India, the U.K., or Scandinavia. It was one of the key highlights of our 2008 Technical Academy."
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