Staying ahead of the curve technologically is easier said than done if you happen to be an independent insurance agency. Indeed, if not managed properly, many producers and staff members might resent the introduction of new systems as just one more task to do or yet another hoop to jump through to get their work done.
However, by consulting an agency's sales and service personnel throughout the tech planning and implementation process, and demonstrating how new tech tools can actually help everyone become more productive while making their jobs easier, agency principals and chief information officers can set the stage for a successful transition.
That was the major piece of advice offered by all three winners in this year's second annual “National Underwriter Agency Technology Achievement Award” program, run in partnership with the ACORD LOMA Insurance Systems Forum.
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