On Wednesday, June 3, 2009 during the 13th Annual ACE America's Claim Event, John Foster accepted his award for being named the 2009 Claim Professional of the Year. The award, which is sponsored by New England law firm Smith & Brink, P.C. and Claims Magazine, recognizes overall excellence in the claim-handling arena.

Recipients have demonstrated an earnest commitment in upholding the integrity of solid industry practices while actively seeking ways to improve claim processes. A glowing nomination form and an impressive track record of innovation indicated that Foster embodies these ideals, and Lauren Wilkins, shareholder and managing director of Smith & Brink, and Eric Gilkey, editor in chief of Claims Magazine, were all too happy to bestow this honor on such a worthy individual in front of a full crowd in the Roman Ballroom of Caesars Palace, Las Vegas.

"I'd like to say that selecting this year's Claim Professional of the Year was difficult," said Gilkey. "However, John's record of implementing customer service and continuing education initiatives -- not to mention his ability to create a dynamic and engaging work environment -- positioned him as the candidate to beat from the beginning of the process. His leadership and dedication serve as an example for others in the claim industry to follow, so we're very pleased to recognize his efforts with this award."