The Right Source

Wilton Re does a significant amount of outsourcing, so adding another book of business to its existing relationship with BPO outsourcer CSC made perfect sense. “It’s quite simple,” says Enrico Treglio, senior vice president and COO with Wilton Re. “We feel there are certain things we are experts at–things we like to concentrate and focus on.”

On the other side of that equation, Treglio claims, the reinsurer also looks at the capabilities other companies have, such as more back-office expertise, more bandwidth, and more resources. “We get just as good, if not better, service by outsourcing,” he says.

Among the benefits Wilton Re receives from the outsourcing arrangement are the volume of business handled by CSC and the quality of workers CSC can hire to handle that volume, in Treglio’s view. “IT operations traditionally have been in-house and have run very well, but the cost of maintaining your servers, keeping people up-to-date on things such as security and viruses–if you have someone who does that for a group of companies, you get the best of both worlds,” he says. “It’s not only going to cost you less, but also you are going to get the most up-to-date folks, software, and best practices.”