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Insurance agencies seeking to upgrade their technology systems should not only consider the needs of clients and insurance carrier partners, but must also collaborate with their producers and support staff to assure a smooth, successful transition, a panel of award winners here advised.

Keeping both external and internal stakeholders in the loop is crucial to a successful implementation, according to a trio of agency executives representing the winning firms in the 2009 National Underwriter Agency Technology Achievement Award program, run in partnership with ACORD and LOMA.

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