Woodrow Wilson said that if you want to make enemies, try changing something. Confucius believed paradoxically that only the wisest and stupidest of men never change, but also that “they must often change, who would be constant in happiness or wisdom.”
I subscribe to another take: Change is hard work. Breaking habits and patterns of thinking, fully embracing change in any aspect of life is more difficult than it sounds. It's something that requires deliberate action and a firm commitment. It's about trusting yourself and understanding the difference between change, and change for the better. Hindsight always makes this mental moshing look easy, but while in the midst of it, those charged with change often experience a mixture of excitement, bewilderment, and anxiety.
I know I did when we set out to revamp claimsmag.com last August. I better understood something a claim executive once told me in regards to claim adjusters and their reactions to the rollout of new process management applications: “They don't like it at first, but when they realize it helps them do their jobs better and makes their lives easier, they come around.” That observation stuck with me throughout our planning and implementation process.
One last quote, this one from Henry Ford: “If I had asked people what they wanted, they would have said, 'Faster horses.'” With that said, let me welcome you to Claimsmag.com 2.0. Here's how we went for the Mustang instead of the mare.
Tweet Suite/Blogs. Don't know what Twitter is? You will soon, whether it's from our site or not. Sign up to follow our postings, which by function cannot exceed 140 characters. That means we keep you updated with just the essentials. Kevin Quinley's blog, The Claims Coach, is also there to keep claim professionals on top of their games.
Web Exclusives. So many topics, not enough print pages. With our web exclusive section, we're on a mission to bring even more educational material to claim professionals who want to stay in the know. Look for weekly updates on current topics.
Improved Directories and Event Listings. Input your own events and directory information using our automated input system.
Seamless Searching. Don't fret — our archive of articles is intact. But we've added new functionalities that enable better and more intuitive searching. Like what a particular author has to say? Click on his name and you'll find every other article he's ever written for us. Going forward, we will also provide author biographies and contact information for every contributor.
Weather Widget. Our home page now features updates from The Weather Channel to keep catastrophe adjusters, risk managers, and first responders up to date on extreme weather and developing cyclones. Want to track an incoming hurricane? Yup, it's got that.
Career Center. Our partnership with GreatInsuranceJobs.com ensures you'll be the first to know about that claim position opening up in Maui.
Comments. We know our readers have a lot to say. Make your comments about articles directly on the site and join your peers in adding to the educational discussion.
We hope the site helps you do your job better because that is the goal towards which we strive.
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