Is the Cure Worse Than the Illness?

For carriers and producers with a negative view of standards implementation, the answer would be yes. For companies that embrace the fact insurers and agents need better two-way communication, such recognition helps the medicine go down. Yet among these enlightened organizations, are carriers or agents in the lead?

At a time when communication tools have reached a level that borders on excess, it hardly seems possible anyone still would debate the use of standards between insurance carriers and their independent agents. Yet the issue continues to hang in the air like a pi?ata, waiting for someone to take a stick to it.

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