SAN DIEGO--Insurance department Web sites should gear consumer education efforts toward detailed information about individual insurer practices instead of providing only definitions of coverages, a consumer advocate told regulators.

Speaking at the consumer liaison forum at the National Association of Insurance Commissioners (NAIC) Spring Meeting, Daniel Schwarcz, a consumer representative from the University of Minnesota Law School, whose NAIC meeting attendance is funded by NAIC, said departments of insurance should provide information such as how well individual insurers pay their claims, how often they are sued, and how often judges and juries have found bad faith.

The only such information departments currently provide is complaints to state insurance departments, Mr. Schwarcz said.

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