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Addressing Poor Claim Writing Skills

Keeping the policyholder happy is a full-time job for insurance customer service professionals and a part-time job for almost everyone else: claim professionals, TPAs, independent agents,

By Gary Blake | Updated on February 18, 2009

In insurance, the policyholder is the customer, the magical somebody who is responsible for practically every penny of revenue that is paid to insurance carriers.

Keeping the policyholder happy is a full-time job for insurance customer service professionals and a part-time job for almost everyone else: claim professionals, TPAs, independent agents, caseworkers, and underwriters as well as those in sales and marketing, loss control, premium audit, brokerage, governmental pools, and public adjusting.

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