Property-casualty insurers gained 1.3 percentage points on the latest American Customer Satisfaction Index (ACSI), climbing to 81.
The ACSI credits a drop in premiums in 2008 for driving the slight uptick in satisfaction.
P-c insurance companies outpaced the “Finance and Insurance” average score of 76, and beat all sectors in that category except for credit unions, which scored 84. The Finance and Insurance sector includes commercial banks, p-c insurers, life and health insurers, and credit unions.
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