Cutting-edge technology, or the lack of it, has been the focus of much debate and some animosity between independent agents and insurance companies, but for Harleysville Insurance, agent relations around technology is a primary focus.
According to Stephen J. Byrne, vice president of agency and field automation technologies for the Pennsylvania-based carrier, a strong technology relationship with an agency is part of the company's overall business partnership strategy.
"I am accountable for all the technologies that we use to service our agents and field reps," Mr. Byrne said of his job. He noted that his position "provides better visibility over how systems interact and integrate," and enables him to advocate for how those systems should be strung together.
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