When Alan Mercaldo joined MAG Mutual Insurance Company 16 years ago as a project manager, he could not have known he eventually would become the company's first-ever CIO. "As access to information became more critical due to company expansion into new states and lines of business, our leaders decided they needed an IT executive to help them leverage technology investments and make sure there was a common vision as we grew the organization," Mercaldo explains.
As his job responsibilities grew, so too did the Atlanta-based medical professional liability carrier. Since being promoted to CIO almost a decade ago, Mercaldo has helped the company grow the business by implementing leading-edge technologies that weren't around when he first joined the specialty lines carrier.
"When I started in 1992, MAG Mutual had a few stand-alone PCs and a shared printer," he comments. "Now, we have a wide-area network and a paperless imaging and workflow system. We've implemented a lot of technologies that weren't even available back then."
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